How Do I Track My Order?
What Payment Methods Do You Accept?
What Is Your Return Policy? What if my item arrives damaged or incorrect?
What if I never receive my package?
What if my package arrives damaged?
Are your products vegan and cruelty-free?
How can I stay up to date on your new releases and promotions?
Can I cancel or modify my order after it's been placed?
Do You Ship Internationally?
Do You Offer Custom Products?
Do You Offer Wholesale?
How Soon Will My Order Ship? You can always view the current turn around time by viewing the banner at the top of each page. Currently, orders are shipping in 3 to business 5 days. Note, that does not include transit time.
How Do I Track My Order? You will receive a shipping confirmation with every order that includes a tracking number.
What Payment Methods Do You Accept? You can pay with any major credit card using Stripe. You can also pay with a PayPal account.
What Is Your Return Policy? What if my item arrives damaged or incorrect? Because of the nature of our products, we don't accept returns or exchanges. Of course, if you receive a damaged or incorrect product, please Contact Moonlight Eternal so we can make things right!
What if I never receive my package?
Once we ship your package, the matter is, quite literally, out of our hands. Moonlight Eternal is not responsible for lost or stolen packages. But don't panic! In over a decade of shipping out packages, I have never had a package go missing. Here are some tips:
- Give the package an extra 24-48 hours to show up. Sometimes, your package is scanned before it's been dropped off at your house.
- Check with your neighbors. Everyone makes mistakes, after all.
- If, after seven business days, you still can't find your package, go to this page of the USPS's website and input the relevant information.
If you need any assistance, contact Moonlight Eternal.
What if my package arrives damaged? We all know USPS can be rough on packages, but that's what insurance is for! Please
notify me within 24 hours if your products are damaged. Please note: No refund or exchanges will be offered for products with a Melt Warning that arrive melted. No refunds or exchanges will be offered for bath bombs which arrive cracked; they will perform just as well.
Are your products vegan and cruelty-free? At Moonlight Eternal, we take pride in crafting products that not only enhance your beauty but also honor our shared responsibility to our planet and its creatures. We want you to feel good about the choices you make, and that's why we are dedicated to being a cruelty-free brand. While most of our products are vegan, we recommend carefully reviewing the product description. For your convenience, a comprehensive ingredient list is provided for each product.
How can I stay up to date on your new releases and promotions? Don't miss a moment of enchantment! Be the first to discover new products, receive exclusive offers, and stay updated on all things Moonlight Eternal. Sign up for our newsletter and follow us on social media to stay connected with our magical world. Join us on this journey of self-care and beauty!
Can I cancel or modify my order after it's been placed? Need to make a change? We understand! You can cancel your order within 24 hours of placing it. Just reach out to us with your order details, and we'll be happy to assist you.
Do You Ship Internationally? At this time, products are only available to customers in the US.
Do You Offer Custom Products? I'm happy to work on a custom order. Please use the Contact Us form at the bottom of the website.
Do You Offer Wholesale? Please use the Contact form to discuss wholesale options.